Opsware Helps Inflow to Accelerate Business, Reduce Costs and Increase Revenue in Managed Hosting Business

IT Solutions Outsourcer to Present Case Study at Gartner Symposium

Detailing Opsware-Enabled Automated Service Delivery, Cost, and

Productivity Improvements



San Diego, CA — Inflow, a leading provider of

outsourced technology services, today unveiled that it has successfully

expanded its managed hosting business through development of its

iServerCare management solution This new solution (generally available

April 1, 2004) has already resulted in strategic customer acquisitions,

increased revenues, and improved service margins via Opsware Inc’s

(NASDAQ: OPSW) IT automation software.

Inflow will be presenting a case study at this year’s Gartner

Symposium / ITxpo in San Diego, at 3pm PT on Tuesday, March 30th,

detailing their successes and savings realized since deploying Opsware’s

software in July of 2003.

Using Opsware, Inflow has achieved

  • Industry leading server-to-system administrator ratios: Inflow

    is now managing over 600 servers with three dedicated staff members; an

    impressive 200:1 server-to-administrator ratio.

  • Greater service quality and security: Using Opsware, Inflow

    lowered its “mean time to restore” for servers from three or four hours

    to a record low of 30 minutes.

  • Improved security, via reduced time to patch servers: Inflow

    secures its customers’ servers using Opsware’s automated patching

    capabilities, which allows them to patch 600 servers in less than three


After a detailed technical evaluation, the company chose Opsware over

two other technology providers, based on Opsware’s deep operational

expertise resulting from its Loudcloud managed services provider

origins, the Opsware platform’s ability to integrate rapidly with new

and existing IT management systems, and its strong customer base.

In selecting Opsware, Inflow was seeking to enhance its service

delivery model to enable high-margin, high-value application hosting and

management services, such as iServerCare, while lowering its cost

structure and improving overall service quality for customers.

A key component of Inflow’s service transformation was the ability to

scale its business without adding incremental staff to solely support

these new services. Opsware helped Inflow to successfully capture its

largest account while maintaining existing staffing levels. Without

Opsware’s automation software, Inflow estimated it would need to expand

its operations staff by 300% to support this new customer’s server

management needs.

“Without Opsware, we would not be able to offer the seamless

high-value server management solutions demanded by our customers,” said

Lenny Monsour, general manager, Inflow Hosting and Infrastructure

Services. “Using Opsware as the underlying automation platform for our

managed hosting business allows us to automate our customers’ entire

server and application lifecycle, with a dramatically lower cost

structure and with higher quality and reliability.”

“Opsware was the original platform for our own managed service

business, so we understand Inflow’s need to provide the highest level of

service quality while keeping costs down,” said Ben Horowitz, chief

executive officer for Opsware. “Opsware enables Inflow’s IT staff to

spend less hands-on time in their server room and more time providing

strategic value to their customers.”

Opsware continues to lead the way in IT automation and utility

computing. The growth of the Internet and move to Web-based computing is

creating huge growth in the number of servers and applications in data

centers, resulting in massive complexity that renders traditional,

manual operations unsustainable. Automation has become a necessity as IT

organizations seek to become more cost-competitive, reduce data center

complexity and offer higher-value services.

About Inflow

Inflow, Inc. was founded in 1997 and is headquartered in Denver,

Colorado. Inflow is an ISO 9001:2000 certified outsourced technology

provider currently serving more than 875 customers from its network of

13 data centers across the United States. Leveraging its expertise in

application, network and datacenter management, the company is able to

deliver the most reliable, secure, scalable and cost-effective

outsourcing solutions available. Core services are offered within

Inflow’s three primary lines of business: Hosting & Infrastructure

Management, Business Continuance / Disaster Recovery, and IT Consulting

Services. Inflow’s solutions help customers increase revenues, decrease

costs and enhance productivity.

About Opsware Inc (NASDAQ: OPSW)

Opsware Inc. is the leading provider of IT automation and utility

computing software, offering a complete solution for enterprises,

government agencies and service providers looking to reduce costs and

increase IT efficiencies. The Opsware System automates the complete IT

lifecycle including provisioning, deploying, changing, scaling,

securing, recovering, consolidating, auditing and reallocating servers

and business applications. The Opsware System uniquely combines process

automation with built in operations knowledge on a broad range of

operating systems, software infrastructure products and applications.

The Opsware System has been proven to lower costs, and increase service

quality and agility. For more information on Opsware Inc., please visit

our Web site at www.opsware.com.

Opsware is a service mark and trademark of Opsware Inc. All other

product names, service marks, and trademarks mentioned herein are

trademarks of their respective owners.