Opsware Helps Inflow to Accelerate Business, Reduce Costs and Increase Revenue in Managed Hosting Business
IT Solutions Outsourcer to Present Case Study at Gartner Symposium
Detailing Opsware-Enabled Automated Service Delivery, Cost, and
San Diego, CA — Inflow, a leading provider of
outsourced technology services, today unveiled that it has successfully
expanded its managed hosting business through development of its
iServerCare management solution This new solution (generally available
April 1, 2004) has already resulted in strategic customer acquisitions,
increased revenues, and improved service margins via Opsware Inc’s
(NASDAQ: OPSW) IT automation software.
Inflow will be presenting a case study at this year’s Gartner
Symposium / ITxpo in San Diego, at 3pm PT on Tuesday, March 30th,
detailing their successes and savings realized since deploying Opsware’s
software in July of 2003.
Using Opsware, Inflow has achieved
- Industry leading server-to-system administrator ratios: Inflow
is now managing over 600 servers with three dedicated staff members; an
impressive 200:1 server-to-administrator ratio.
- Greater service quality and security: Using Opsware, Inflow
lowered its “mean time to restore” for servers from three or four hours
to a record low of 30 minutes.
- Improved security, via reduced time to patch servers: Inflow
secures its customers’ servers using Opsware’s automated patching
capabilities, which allows them to patch 600 servers in less than three
After a detailed technical evaluation, the company chose Opsware over
two other technology providers, based on Opsware’s deep operational
expertise resulting from its Loudcloud managed services provider
origins, the Opsware platform’s ability to integrate rapidly with new
and existing IT management systems, and its strong customer base.
In selecting Opsware, Inflow was seeking to enhance its service
delivery model to enable high-margin, high-value application hosting and
management services, such as iServerCare, while lowering its cost
structure and improving overall service quality for customers.
A key component of Inflow’s service transformation was the ability to
scale its business without adding incremental staff to solely support
these new services. Opsware helped Inflow to successfully capture its
largest account while maintaining existing staffing levels. Without
Opsware’s automation software, Inflow estimated it would need to expand
its operations staff by 300% to support this new customer’s server
“Without Opsware, we would not be able to offer the seamless
high-value server management solutions demanded by our customers,” said
Lenny Monsour, general manager, Inflow Hosting and Infrastructure
Services. “Using Opsware as the underlying automation platform for our
managed hosting business allows us to automate our customers’ entire
server and application lifecycle, with a dramatically lower cost
structure and with higher quality and reliability.”
“Opsware was the original platform for our own managed service
business, so we understand Inflow’s need to provide the highest level of
service quality while keeping costs down,” said Ben Horowitz, chief
executive officer for Opsware. “Opsware enables Inflow’s IT staff to
spend less hands-on time in their server room and more time providing
strategic value to their customers.”
Opsware continues to lead the way in IT automation and utility
computing. The growth of the Internet and move to Web-based computing is
creating huge growth in the number of servers and applications in data
centers, resulting in massive complexity that renders traditional,
manual operations unsustainable. Automation has become a necessity as IT
organizations seek to become more cost-competitive, reduce data center
complexity and offer higher-value services.
Inflow, Inc. was founded in 1997 and is headquartered in Denver,
Colorado. Inflow is an ISO 9001:2000 certified outsourced technology
provider currently serving more than 875 customers from its network of
13 data centers across the United States. Leveraging its expertise in
application, network and datacenter management, the company is able to
deliver the most reliable, secure, scalable and cost-effective
outsourcing solutions available. Core services are offered within
Inflow’s three primary lines of business: Hosting & Infrastructure
Management, Business Continuance / Disaster Recovery, and IT Consulting
Services. Inflow’s solutions help customers increase revenues, decrease
costs and enhance productivity.
About Opsware Inc (NASDAQ: OPSW)
Opsware Inc. is the leading provider of IT automation and utility
computing software, offering a complete solution for enterprises,
government agencies and service providers looking to reduce costs and
increase IT efficiencies. The Opsware System automates the complete IT
lifecycle including provisioning, deploying, changing, scaling,
securing, recovering, consolidating, auditing and reallocating servers
and business applications. The Opsware System uniquely combines process
automation with built in operations knowledge on a broad range of
operating systems, software infrastructure products and applications.
The Opsware System has been proven to lower costs, and increase service
quality and agility. For more information on Opsware Inc., please visit
our Web site at www.opsware.com.
Opsware is a service mark and trademark of Opsware Inc. All other
product names, service marks, and trademarks mentioned herein are
trademarks of their respective owners.