San Francisco, CA., July 27, 2015 – NetFortris®, Inc., the leader in secure cloud communications solutions, announced today that TMC, a global, integrated media company, has named the NetFortris Enterprise Contact Center as a 2015 CUSTOMER Contact Center Technology Award winner presented by CUSTOMER magazine.
“Our Enterprise Contact Center solution works atop our unique Cloud Services Platform, an open software-defined platform that manages network and application resources. This provides reliability and security against evolving threats, enabling our customers to efficiently and securely manage large volumes of specialized calls,” said Grant Evans, CEO of NetFortris. “Our solutions are PCI-compliant, and offer advanced call recording and analytics to increase customer satisfaction. We’re honored that TMC has recognized these capabilities.”
The NetFortris Enterprise Contact Center solution breaks down barriers to allow customer service reps to communicate across all contact channels quickly and efficiently – from mobile or fixed lines, chat, or even through social media. It offers skills based routing, PCI-compliant credit card processing, intelligent queuing and a wide variety of both agent and supervisor functions:
- Unified Communications for contact centers combines presence, voice, video, chat, and social media within a universal queue.
- Advanced IVR and skills-based routing enables efficient automatic call distribution (ACD) and queue management.
- PCI-compliant credit card security functionality makes it possible for consumers to use a secure virtual keypad to enter credit card information, shielding both the actual credit card digits and associated tones from the CSR for confident customer transactions.
- Call recording and analytics give contact center managers oversight. Seamless recording and analytics operate on fixed line and mobile phones and meets strict regulations such as those found in financial or healthcare markets.
The solution supports standard softphone, fixed line call center phones and headsets, and mobile devices.
Companies can measure customer experience with interactive post-call customer surveys.
Interactive contact center metrics are included.
“Congratulations to NetFortris for being awarded a 2015 CUSTOMER Contact Center Technology Award. The NetFortris Enterprise Contact Center has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement.”
This tenth-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.
Results of the 2015 CUSTOMER Contact Center Technology Award will be published in the July/August edition of CUSTOMER Magazine.
ABOUT NETFORTRIS, INC.
NetFortris provides secure cloud-based voice and data communications solutions, hosted productivity and specialized applications and business devices to mid-sized enterprises. The NetFortris Platform serves as a central core for all NetFortris services, and delivers enterprise-class security, analytics, and integrated management for simple, scalable and highly secure operations. NetFortris is based San Francisco, California, and serves its customers with its carrier-grade private network, business and communications applications, and expert service. For more information, please visit www.netfortris.com or call 888-469-5100.
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.
TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world’s leading business technology event, as well as industry events: 2015 Connecticut Mobile Summit; Asterisk World; AstriCon; ChannelVision (CVx) Expo; DevCon5 – HTML5 & Mobile App Developer Conference; Drone Zone 360; IoT Evolution Conference & Expo; IoT Evolution Developers Conference; IoT Evolution Fog, Analytics & Data Conference; IoT Evolution Connected Transportation Conference; IoT Evolution Connected Home & Building Conference; MSP Expo; NFV Expo; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo featuring Fitness and Sports Wearable Technology (FAST) Expo; WebRTC Conference & Expo; and more. For more information about TMC, visit www.tmcnet.com.
NetFortris Contact: firstname.lastname@example.org
TMC Contact: Rebecca Conyngham Marketing Manager 203-852-6800, ext. 287 email@example.com