Inflow Wins ChannelAdvisor's Business With Process, Reliability and Customer Focus
Raleigh, NC -- Today, Inflow Inc., a leading provider of managed web application hosting and outsourced IT services, announced the addition of new customer ChannelAdvisor, a provider of technology and services that enable industry-leading companies to maximize their usage of online marketplaces. ChannelAdvisor is based in Research Triangle Park, NC.
“Inflow came in first or tied for first in all of our critical criteria,” said Scot Wingo, chief executive officer and president for ChannelAdvisor. “Scoring highest across all categories made it an easy decision to choose Inflow.”
“I’m excited to move the Inflow and ChannelAdvisor partnership forward. In Raleigh, ChannelAdvisor has an outstanding reputation for having both a top-notch management team and superior technical staff,” said Chris Turco (Kip), General Manager for Inflow in Raleigh. “With previous providers, ChannelAdvisor had experienced less than optimal service. We offered them superior performance, which helped to secure their business with us. It is refreshing to know that our commitment to both custom solutions and treating every potential prospect as a partner truly makes the difference.”
ChannelAdvisor, says Wingo, helps companies of all sizes to manage and automate the sale of products on consumer marketplaces such as eBay. To satisfy this mission, the company offers two comprehensive suites of self-serve auction management tools: ChannelAdvisor Merchant and ChannelAdvisor Pro. In addition, the ChannelAdvisor Enterprise Solution provides a fully outsourced marketplace management solution for Fortune 1000 companies. With over 40 enterprise clients depending on the application, including IBM, Motorola, Sears, Dell and RadioShack, the company’s application needs absolute reliability in managing online sales for its clients.
ChannelAdvisor looked at six providers before selecting Inflow.
“We need a high degree of reliability with our business,” Wingo said. “Our clients depend on us, and we depend on our provider for that stability.”
ChannelAdvisor’s key criteria that Inflow met were reliability, scalability and redundancy. But Wingo’s team also had very specific questions about Internet usage that Inflow helped to explain.
“With previous providers, we didn’t know where our bandwidth was going,” said Wingo. “Inflow really outlined exactly the costs associated with each incremental usage of bandwidth. They made it very clear and we were impressed with their process and billing method.”
Wingo said that Inflow’s people really make a difference on a daily basis.
“Inflow’s people are very helpful – they treated us like ‘golden clients,’” said Wingo. “We’ve been treated poorly, before, and our concerns have been left unaddressed. We never once felt that way since talking to Inflow.”
“This is a relationship business,” he added. “At the end of the day, any company can offer SLAs and acceptable performance – it’s the people that are important. Inflow treated us like partners instead of merely clients, and that has made the difference.”
Additionally, reports Wingo, ChannelAdvisor is tripling in size every year and needed a provider who could quickly scale.
“As revenues, bandwidth and our number of people grow, we need to know our provider can grow with us. It’s important that the provider has significant geographic presence, and Inflow has that,” he said.
ChannelAdvisor provides technology and services that enable industry-leading companies, small businesses and individuals to use online marketplaces to acquire customers and maximize inventory yield. Our solutions combine best practices, innovative software applications and integration technology to dramatically accelerate marketplace performance. ChannelAdvisor's clients and strategic alliances include IBM, Dell, Sears, Motorola, Toro, eBay, Yahoo! and Amazon Auctions. ChannelAdvisor Corporation is headquartered in Research Triangle Park, NC. For more information visit http://channeladvisor.com/.
Inflow provides facilities-based IT solutions to companies with critical business and network applications. Founded in 1997, Inflow opened its first Internet Data Center (IDC) in June 1998 and currently serves more than 725 customers from its IDCs in 12 markets throughout the U.S. Leveraging its expertise in application, network and datacenter management, the Company is able to deliver the most reliable, secure, scalable and cost-effective outsourcing solutions available. Core services are offered within Inflow’s three primary lines of business: Application Hosting and Management, Business Continuance and Disaster Recovery, and Enterprise Datacenter Management.
In its fifth year of business, Inflow generated approximately $50.7 million in total revenues last year. Investors include Meritage Private Equity Funds, Centennial Ventures, Telecom Partners, Spire Capital Partners, The Halyard Capital Fund, GE Capital and PNC Equity.
For additional information and IDC locations, please visit www.inflow.com or call 877.321.2464. To call the Raleigh IDC or speak with Chris Turco (Kip), please call 919.287.1100.