Keller Williams Realty Selects Inflow as Best Performing Provider

Inflow’s quality of services at a reasonable price secures Austin realty firm’s business

 

12/11/2002

Austin, TX — InFlow, Inc., a leading provider of managed web hosting and IT services, announced today a high confidence rating from new customer Keller Williams Realty, an international real estate company based in Austin, TX. Since its start in 1983, Keller Williams Realty has grown to over 210 offices and is the seventh largest residential real estate firm in the U.S.

During the first half of 2002, Keller Williams learned that their previous managed services provider was going out of business. Over the next few months, the company’s management team began to evaluate other local competitors.

“The criteria we had for a new provider are too many to mention,” said Lisa Smyser, technical contact for Keller Williams. “Inflow stood out as the leader due to its all around best performance for the price.” Particularly impressive to Keller Williams were Inflow’s expertise, facilities, customer service and flexibility.

Keller Williams transitioned into the Austin Inflow facility in August 2002. The company receives colocation, Internet access, and managed storage services from Inflow.

“We were happy to assist Keller Williams with the transition out of their former provider’s facility, into Inflow,” said Cameron Brown, general manager for Inflow in Austin. “A successful international company like Keller Williams needs to be assured of absolute reliability. Our world-class products and services coupled with unmatched customer service was the ideal solution for them.”

“We found Inflow’s state-of-the-art data center facility to be well managed with infrastructure that is both flexible and stable. We were also pleased with Inflow’s commitment to a high level of service and backs their promises with documented service level agreements and self-imposed monetary penalties for outages,” said Smyser.

“Inflow employs a highly trained technical engineering staff. Having the option of leveraging that expertise as part of our extended development team is a tremendous value-add for us as we extend our industry-leading, agent-focused architecture and technologies,” she added.

Keller Williams, a top-tier industry leader with over 16,000 associates and more than $20 million paid in profit sharing to date, relies heavily on its website to support its extensive property and agent search features and information center. The website is a critical application for Keller Williams; countless visitors each day and each agent has his/her own individualized website accessed from the primary website.

“Everything on our website is critical to our business,” said Smyser. “We need to be assured of smooth-running operations and quite simply, our site can never be down.” Reassuring Keller Williams further is Inflow’s attention to security and business continuance measures on a day-to-day basis.

“Inflow has proven themselves to be extremely flexible in understanding and addressing our operational needs,” said Smyser. “The customer notebook ensures that our unique processes are documented in the event of a server crash or other outage. We believe that this will minimize downtime and ensure that consumers are delighted as they utilize www.kw.com to assist with their real estate needs.”

About Keller Williams Realty

Founded in 1983, Keller Williams Realty International (KWRI) is an international real estate company with over 210 offices located across North America. Currently the seventh U.S. residential real estate firm in North America, Keller Williams began franchising its offices in 1991. The company has succeeded by treating its 13,000-plus franchisees and associates as partners, and shares its knowledge, policy control, and company profits on a system-wide basis, paying out over $17,000,000 in Profit Share to date. KWRI’s agents are distinguished by their level of professional education, their full-time commitment to real estate sales, and their level of business success.

About Inflow

Inflow provides facilities-based IT solutions to companies with critical business and network applications. Founded in 1997, Inflow opened its first Internet Data Center (IDC) in June 1998 and currently serves more than 680 customers from its IDCs in 12 markets throughout the U.S. The Company offers customers a cost-effective outsourced alternative that is secure, redundant and fully managed. Core services include colocation, network management, managed security services, application management, data storage and InflowNetTM – a proprietary Internet access service that guarantees 100% availability. Additional services include business continuity, Intelligent Routing for Internet access, content distribution, load balancing and remote enterprise data center management.

In June 2002, Inflow completed an equity financing of $35 million, bringing total capital raised to more than $300 million. Investors include Meritage Private Equity Funds, Centennial Ventures, Telecom Partners, Spire Capital Partners, The Halyard Capital Fund, GE Capital and PNC Equity.

For additional information and IDC locations please visit www.inflow.com, call 877-321-2464. To call the Austin IDC or contact Cameron Brown, please call 512-531-5400.