Receives Highest Customer Service Ratings Among Outsourcing Solutions Providers
Denver, CO — InFlow, Inc., a leading provider of facility-based IT outsourcing solutions and Internet Data Centers (IDCs), announced today an impressive annual growth rate of more than 170 percent for 2001.
“Our ability to achieve such dramatic positive growth during a soft economy in revenue, customer numbers and product offerings demonstrates the value of our services to our customers,” said Art Zeile, Inflow’s chief executive officer. “By listening to our customers, we’ve been able to expand our business according to their needs while maintaining our strong customer service focus.”
The company attributes the additional revenue to new customer growth and higher penetration of managed services among existing customers. During 2001, Inflow signed more than 450 new customers bringing its total customer base to more than 700.
Additionally, Inflow asked Atlanta-based CSM, an independent provider of comprehensive, creative and accurate research, to prepare and administer a survey of Inflow’s customers to gauge overall satisfaction. The results showed Inflow received a 9.2 rating on a 10-point scale for overall customer satisfaction compared to its competitors’ average rating of 7.9.
“No other competitor in the telecommunications industry has produced customer satisfaction ratings as high as Inflow,” said Frank Sanders, President/CEO of CSM, Inc. “In fact, aside from the Ritz-Carlton, Inflow has the highest customer service ratings we have seen across all industries in the last 10 years that we have been doing this type of research.” Rand McNally’s website, randmcnally.com, relies on Inflow to support its day-to-day operations associated with its online services. randmcnally.com provides online travel planning services including mapping, driving directions, customized road travel planning and an online store with more than 4,000 travel products. Inflow provides the state-of-the-art collocation facility, technical support, customer service and network connectivity to ensure randmcnally.com’s mapping and routing solutions are available to customers around the clock.
Further establishing its leadership role in the industry, Inflow will spend time this year focusing on Enterprise Datacenter Management (EDM). The company has packaged its data center management expertise into solutions designed to help other companies meet their data center development and/or management needs more quickly, cost effectively and efficiently. Additionally, Inflow is licensing FlowTrack™, its internal operational support system (OSS), to provide customers with proven business methods that can be implemented quickly and customized to meet the customer’s unique needs.
To date, Inflow has raised more than $330 million in capital. Principal investors include Wachovia Capital Partners (formerly First Union Capital Partners), Meritage Private Equity Funds, Spire Capital Partners, DLJ Merchant Banking, Cornerstone Equity Investors and BMO/Halyard Partners.
Companies with critical business applications trust Inflow’s Internet Data Centers (IDCs) and managed hosting services, which enhance Web performance, ensure 100 percent availability and deliver the highest customer satisfaction. Inflow guarantees 100 percent Internet access through multiple Tier-1 ISP networks, offering a highly scalable and available offering. Inflow’s cost-effective services, backed by certified engineers and first-rate customer service, allow companies to focus on their core businesses.
Launched in 1997, Inflow has raised more than $330 million. The company currently employs 400 people and services more than 700 customers. Inflow has 18 IDCs in the United States and Europe with more than 600,000 square feet of space under operation. For additional information and IDC locations, please visit www.inflow.com or call 877-321-2464.