Consistent Operations, Strong Team and Stable Management Makes Inflow Leader in Local Market
Austin, TX — Today, Inflow Inc., a leading provider of managed web application hosting and outsourced IT services, announced the third anniversary milestone of its Inflow-Austin Internet Data Center (IDC). The Austin IDC opened in April of 2000.
Inflow has secured a strong operational and fiscal position in Austin business. Total revenue exceeded $6.5m in 2002 and the business has been EBITDA positive for 18 months. The Austin operations currently support a significant customer base of over 100 companies, up from 75 a year ago. Satisfied customers include Hoover’s Online, Whole Foods Market Services, Fiserv, Keller Williams Realty and SONY.
For Lisa Smyser, technical contact for Austin-based Keller Williams Realty, one of Inflow-Austin’s biggest strengths is its high level of service and technical expertise. “Inflow has proven itself to be extremely flexible in understanding and addressing our operational needs.” said Smyser. “Inflow stood out as the leader due to its all around best performance for the price.”
Overseeing operations is general manager Cameron Brown, a former U.S. Air Force officer with significant experience in the high tech industry, program management and various leadership roles. Brown managed the construction and commissioning of the Austin facility and hired his local operations, sales and engineering teams. Prior to joining Inflow, Brown was in charge of the technical training curriculum and development for over 3,000 outside plant technicians and field engineers at USWEST (Qwest) in Denver, CO.
“In Austin, we have distinguished ourselves through comprehensive solutions, process focus and unending customer support – our competitors can’t match us,” said Brown. “Inflow is committed to the Austin community and we greatly appreciate our customers’ continued support. We will continue to exceed customer expectations in the years to come.”
Under Brown’s leadership, the Austin facility has achieved operational excellence and has the highest customer satisfaction ratings in the industry. Inflow-Austin received a 9.4 customer satisfaction score in 2002 as rated by independent marketing satisfaction firm, Customer Satisfaction Marketing of Atlanta. (The industry average is 7.9.) Brown attributes the IDC’s performance to his staff.
“I have a remarkable team that always goes above and beyond our customers,” said Brown. “We’ve kept our existing customer base and continued to grow largely because our proven customer service is a demonstrable value to new prospects.”
The Austin IDC plans to hold a three-year anniversary party on Thursday, May 8th from 5 to 8 p.m. at the IDC location: 8025 I.H. 35 North, Austin TX. Interested parties should RSVP to Shari Ryan at 512.531.5400 by Friday, May 2nd.
Inflow’s state of the art IDC is conveniently located at 8025 I.H. 35 North, in Austin TX. The Class A facility includes a local Network Operations Center and 24×7 on-site staffing to meet the demands of IT organizations. Inflow-Austin became operational in April of 2000 and since opening, Cameron Brown, a former Air Force officer and technical training manager at USWEST (Qwest), has managed the IDC. Brown’s vast experience in the high tech industry, program management, and various leadership roles has helped him to run a strong operational team with superior customer service skills. Some recognizable customers in the Austin IDC include Hoover’s Online, Keller Williams Realty, Whole Foods Market Services, Fiserv and SONY.
Inflow provides facilities-based IT solutions to companies with critical business and network applications. Founded in 1997, Inflow opened its first Internet Data Center (IDC) in June 1998 and currently serves more than 680 customers from its IDCs in 12 markets throughout the U.S. The Company offers customers a cost-effective outsourced alternative that is secure, redundant and fully managed. Core services include colocation, network management, managed security services, application management, data storage and InflowNetTM – a proprietary Internet access service that guarantees 100% availability. Additional services include business continuity, Intelligent Routing for Internet access, content distribution, load balancing and remote enterprise data center management.
In June 2002, Inflow completed an equity financing of $35 million, bringing total capital raised to more than $300 million. Investors include Meritage Private Equity Funds, Centennial Ventures, Telecom Partners, Spire Capital Partners, The Halyard Capital Fund, GE Capital and PNC Equity.
For additional information and IDC locations, please visit www.inflow.com or call 877-321-2464. To call the Austin IDC or to speak with Cameron Brown please call 512.531.5400.